What is an AI chatbot?
An AI chatbot or “Conversational chatbot” is an intent-based computer program that uses artificial intelligence to bring a conversational approach to chatbot interactions.
What are the different types of chatbots?
There are six types of chatbots:
- Menu/Button-based chatbots – this is the most basic type of chatbot available. They are presented to users as buttons and require the user to make several choices before the final answer.
- Linguistic-based/Rule-based chatbots – create conversational automation flows using if-then logic. For your customers to receive proper support, you need to define the language conditions of your chatbot (the order of words, synonyms, etc.).
- Intent-based chatbots/Keyword chatbots – utilize customizable keywords and AI application (Natural Language Processing (NLP)) to determine how to reply to a query properly.
- Machine learning chatbots – are far more advanced than the previous three Chatbots. This type of Chatbot utilizes Machine Learning (ML) and Artificial Intelligence (AI) to memorize conversations with users and grow over time.
- The hybrid model – is a combination of rule-based chatbots and AI bots.
- Voice bots – rather than typing, these types of bots are triggered by speech.
What is the difference between rule-based and AI chatbots?
Rule-based chatbots can be seen as the digital equivalents of the interactive voice response (IVR) system. They use a series of if/then statements for action-taking. With this, rule-based chatbots can easily and quickly provide specific and detailed information. Some use cases of rule-based chatbots include customer service, sales support, engagement, and two-way interactions.
When someone interacting with a rule-based chatbot does not know precisely what they want, they become less helpful; conversational or intent-based chatbots come in handy.
Conversational chatbots use natural language processing (NLP) to determine a person’s intent. To achieve that, a chatbot successfully recognizes a person’s goal; it must be trained to identify every possible version of the same intent.
