Answers

Answers is the Infobip fully-encompassed chatbot building platform that enables you to build, test, and deploy highly customized chatbots of different types. By implementing chatbots you will quickly:

Lower your customer support operational costs

Increase customer satisfaction by providing support 24/7/365

Every day brings more and more support requests across all industries, and today customers are demanding swifter answers to their questions with minimal delay time. By automating standardized low-value inbound tickets, chatbots can act as your quick user resource to answer and reduce customer queries directed at your support teams.

Features

Drag and drop code free interface

No coding skill required - build and test your chatbot by yourself all under one platform

Omnichannel deployment

Deploy your chatbot on as many preferred channels as you like

Powered by in-house AI engine

Our powerful NLP engine powers your chatbots and makes them understand customers' intents

Native message types

Share different types of content using the various channel-native features

Contextual live-agent takeover

Transfer the conversation from chatbot to live agent, using our Conversations interface

Extensive analytics

Dive deep into conversational, session and user-specific analytics to drive optimization

Available channels

Sign up

You must have an Infobip account to use Answers. If you do not have an Infobip account, register for an account through one of the following options:

Signup page
Answers product page. When you use this option, an expert from Infobip will then guide you through the process.

After you get an Infobip account, start the free trial for Answers through the web interface. To do so:

Log on to your Infobip account.
In the menu on the left, click the Answers icon.
Click Try Free.

The web interface contains guides to help you build your first chatbot.

To continue using Answers after the free trial ends, upgrade to one of the production plans.

Plans

Infobip offers the following plans to use the Answers solution.

	Free Trial	Start	Grow	Scale
Chatbots	Unlimited	1	5	Unlimited
Sessions	500	1,000+	5,000+	30,000+
Channels	Unlimited	1	Unlimited	Unlimited
Developer Tools	Supported	Unsupported	Supported	Supported
AI engine	Supported	Unsupported	Unsupported	Supported

You can upgrade to a higher plan at any time. To upgrade, do the following:

Log on to your Infobip account.
On the Home page, select Pricing > Products and plans > Answers.