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![](https://cdn-web.infobip.com/uploads/2023/02/product-updates-january-header-1024x348.webp)
Product updates: Improving agent productivity and customer engagement capabilities
Read on to find out what options we added to simplify day-to-day activities for agents and marketers.
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Infobip x Vodafone: How telcos are leveraging CPaaS to revolutionize customer relationships
Vodafone Italy highlights their winning partnership with Infobip and how using an omnichannel communication strategy helped scale their business-customer relationships.
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SMS campaigns: Everything you need to know
Find out what an SMS campaign is, how to set up a successful one, and explore different campaign ideas.
![](https://cdn-web.infobip.com/uploads/2023/02/benefits-of-sms-marketing-header-1024x348.webp)
Key benefits of SMS marketing
Learn more about what SMS marketing is, the benefits and best practices, top use cases, and how to get started.
![](https://cdn-web.infobip.com/uploads/2023/02/20220709-si-cloud-header-1024x348.webp)
The role of system integrators in the cloud
Discover the role of system integrators in the cloud-based world and how the right communication platform can help them evolve.
![](https://cdn-web.infobip.com/uploads/2023/02/109303-infobip-header-1024x348.webp)
5G to 6G: Tracing the evolution of wireless technology
As wireless technology is quickly evolving, telcos must keep up with the pace of network evolution. Discover how you can prepare to transition from 5G to 6G and how to push beyond the current technical limits of wireless technology.
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Product updates: New API and integrations plus upgraded personalization
Discover our Subscription API, personalization upgrades for multiple channels, additional SaaS features and new integrations within Exchange.
![](https://cdn-web.infobip.com/uploads/2023/02/blog-seasion-shopping-recap-header-image-1024x348.webp)
Mobile messaging trends: Shopping season goes omnichannel and conversational
We analyzed over 6 billion interactions that took place on our platform on and around Black Friday, Cyber Monday, Singles’ Day, Diwali, and Prime Day. Here’s what we found.
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Why first-party data is the key to survival in a cookie-less world
How collecting and using first-party data will be the key ingredient for success in a cookie-less future.
![](https://cdn-web.infobip.com/uploads/2023/02/onyx-header-1024x348.webp)
Product Updates: Enhanced personalization, improved UX and greater discoverability
Discover how the latest feature updates to Calls API, WhatsApp Business Platform, Moments, People CDP, LINE, and Conversations will enhance your CX.
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How fintechs can boost CX and accelerate digital transformation to become more profitable
Discover the four ways fintechs can use digital transformation to become more profitable.
![](https://cdn-web.infobip.com/uploads/2023/02/blog-header1-1024x348.webp)
How financial education can improve customer experience
Discover how fintechs and banks can improve customer experience with financial education engagement.
![](https://cdn-web.infobip.com/uploads/2023/02/blog-messaging-trends-2022-header-image-1024x348.webp)
Messaging trends: From omnichannel to conversational experiences
We analyzed over 153 billion interactions that took place on our platform in 2022 and compared them to 2021 to learn the current trends in business-to-consumer communications.
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A quick guide to Viber chatbots and how to build one
Join us for an introduction to Viber chatbots, including key features, how they differ from Viber Business Messages, and how to build a Viber chatbot without needing to be a developer.
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Developer of 2030: How to prepare for the future of software development
Software development is constantly evolving thanks to a rising shift in consumer demands. Find out the latest trends in software development and how you can prepare for the developer of 2030.
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How to engage customers with conversational SMS
Learn how to use conversational SMS marketing to reach your customers. Discover common use cases for your two-way text message marketing today.
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Partnering with customers to build solutions in the CPaaS space
What is co-creation and what are the advantages of this model of product development for CPaaS? Infobip’s CPO, Adrian Benić, shares his views on this, and how partnering with customers to build the right solutions helps give Infobip a competitive advantage in the CPaaS space.
![](https://cdn-web.infobip.com/uploads/2023/02/october-product-update-blog-header-1024x348.webp)
Product updates: Improved conversion rate, increased customer engagement, and enhanced user experience
Upgrade your customer service, send more traffic faster, and explore new integrations with our most recent product updates.
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Get ready to deliver a thrilling customer experience this Halloween
Halloween sales are expected to reach $10.6 billion this year. Find out how we can help you deliver a thrilling customer experience to maximize your sales.
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8 Use cases for driving engagement on Apple Messages for Business
Apple Message Forms are great for driving customer engagement and more interactive messaging. Read our blog to learn some exciting use cases!
![](https://cdn-web.infobip.com/uploads/2023/02/101035-infobip-live-chat-header-v1-d2-2-1024x348.webp)
Human and Automated Engagement in the Digital Era
Learn about how APAC customers are pushing for a balance between human and automated interactions in a digital world.
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Understanding the new consumer path to purchase
Looking to understand the factors influencing your customers purchase decisions? Read what our Director of Product Strategy Ted Franz has to say.
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STEMwave: Empowering students through technology
In partnership with Infobip, STEMwave empowers students through AI chatbots and bridges the gap between education and the tech industry.