A better way to manage the telco customer experience

Build superior CX solutions across the entire telecom customer journey and boost loyalty with our omnichannel cloud communication platform.

Create result-driven telco customer journeys

Maximize the value of your digital sales channels

Our cloud communications platform enables you to grow the value of your existing telecom customers and boost acquisition. Increase engagement, conversion, and revenue with an omnichannel strategy and unified management of your own and third-party channels.

Increase customer satisfaction, reduce churn

Unlock higher customer satisfaction and lower churn with a digital-first customer experience. Benefit from additional digital channels for personalized customer support, and cross-sell and up-sell campaigns to drive growth.

Enhance customer support, reduce costs

Cut operational costs and boost agent efficiency. Adopt our cloud contact center and enhanced conversational tools to reduce inbound calls and improve resolution times.

Transform your CX with one platform

Our modular, flexible, and integrated solutions help telecom companies large and small to connect better with their customers – across any channel, any device, anytime, anywhere in the world.


Upsell your products and services with personalized messages and win back customers with contextual promotions.


Build an intent-based or AI chatbot to offer quick and always-on customer support over our chatbot building platform.


Allow agents to easily manage multiple conversations and gain access to past interactions on our cloud contact center.

People CDP

Collect valuable data and insights to create detailed customer profiles and run behavior-based campaigns.

All channels

Choose from a portfolio of CPaaS and digital channels to provide end-to-end customer experiences.

Better telco customer experiences. Better business outcomes.

Engage customers

Proactively reach customers on their preferred channels, in the right moment.


Simplify set-up with a chatbot that can handle verification, SIM registration, and more.

Improve usage

Reduce effort and allow your customers to self-serve for rapid responses.


Unify customer data and manage all your channels through one interface.


Turn positive experiences into an opportunity to share personalized offers.

Harness over 15 years of experience with the world’s most connected platform

With industry-leading expertise, you can deliver superb customer experience through our global network.

800+ direct operator connections

Reach customers worldwide while staying compliant with local laws.

40+ data centers

You will have the stability and low latency your business needs to connect with customers all over the world.

Local numbers

Our global presence allows for you to use local numbers to connect with customers offering them convenience when they need to reach out to you.

Always-on support

Reach out to our support at any time to ensure you are always able to offer the best Voice interactions for customers 24/7.

A better way to manage the telco customer experience

Drive cost efficiencies, reduce churn, and maximize your revenue streams with Infobip’s programmable cloud communications platform.