Direct Messages
Use Twitter Direct Messages to provide quick support to customers.
Features
One-on-one Communication
Easily receive and reply to end users' direct messages
Private Chat
Agents can respond to end users' messages over a private chat.
Customer Profile
Provide agents with 360° customer profiles.
Conversation History
View the entire history of all your communication with end users.
Available Solutions
Note
Twitter Direct Messages is available free of charge over Conversations. To enable this channel, contact your Infobip Account Manager or contact our Sales team using the Infobip Contact form.