Getting started

Before you can start using KakaoTalk for business communication, you must first open a KakaoTalk channel or connect an existing one. Follow this getting started guide for more information on how to proceed.

Open a channel

1. Open a Kakao business account on the Kakao Business web interface. You need the following documentation to enable Kakao: 

• Korean Company Business License Certificate
• ID of the CEO or of the representative who would fill out the application documentation

2. Create a channel. 

• You can create up to 10 channels on a Kakao business account.
• You must create separate channels to enable Kakao one-way services and Kakao two-way services.
• You must set all channels as public and searchable under profile settings.
• For two-way services, also set the channel to allow 1:1 chat.

3. Get the channel verified by Kakao Corp. The verification process may take 3 to 5 days. You may need to fill out more questions about the business industry, if applicable.

Connect your Infobip account with your Kakao account

To start using Kakao, contact your dedicated Account Manager or contact our Sales team using the Infobip Contact form.

The following channel information is required for the setup and can be found on Kakao Business web interface.

• Business name 
• Channel names 
• Channel IDs 
• Korean Company Business License Certificate

Next steps

Read about the deliverability and compliance information for using KakaoTalk channels. This information helps you avoid being flagged for improper use of KakaoTalk.