Turn search results into chats with Google’s Business Messages

Set up intuitive, reliable, and interactive chat on Google Search, Maps, or your own channels. Let customers reach you whenever or wherever they search for answers.

Create memorable experiences starting with a Google search

Connect with customers while they search and help them along the way.


of consumers look for information on Google Search before making purchases.

Source: Google-commissioned Ipsos COVID-19 tracker, 2021


of consumers say they get inspiration for purchases when they are online.

Source: Google-commissioned Ipsos COVID-19 tracker, 2021


increase in Google Maps searches for “shopping near me” YoY.

Source: Google Data, Global, 2022

Turn Google into your customer service and sales machine

Your potential customers are constantly searching for answers. Be there when they need you most and give them the power to engage with you in real-time.


Boost brand visibility

8.5 billion searches per day means a lot of opportunities to chat. Make it easy for customers to pick up the conversation with you anytime, anywhere.


Enhance customer service

Be there for customers in their moment of need to show them you care. Offer 24/7 service so they know they can count on you at any time of the day, month, or year.


Increase loyalty and sales

Reach customers on their terms. Drive loyalty, purchasing, and scheduling with features such as carousels and photo cards to keep your brand top of mind.


Spend less and satisfy more

Answer customer queries and solve their problems without incurring the high costs of voice calls. Deliver all the information your customer needs in a fraction of the time – and keep them coming back for more.

Programmable engagement with Infobip APIs

Quickly add Google’s Business Messages to your communication stack through our APIs, with low-code options, to offer customers easily accessible conversations with your brand.

Make search results conversational

With rich features from Google’s Business Messages, you can transform search results into engaging conversations and drive results.

Power your Google’s Business Messages with our easy-to-integrate cloud applications


Manage all your Google’s Business Messages from a unified workspace where your team can access conversation history, customer profiles, and more to provide personalized support or drive sales.


Build a chatbot to answer the most frequently asked questions directly on Google’s Business Messages, with the option to transfer to live agents without losing conversation history or context.

People CDP

Unify any customer data collected by a chatbot and build detailed profiles to optimize your customer’s journey.

Make the most of every Google interaction

Learn how to use Google’s Business Messages to boost engagement and customer satisfaction.

Interested in Google’s Business Messages?

Learn more about how you can transform search queries into meaningful conversations with customers and help drive business results.

Let's connect

Connect with customers on their favorite search engine

Start using Google’s Business Messages through Infobip