Google Play Store Reviews
A new social media channel available in our Conversations solution, Google Play Store Reviews, aims to help you:
- manage negative reviews and findings of your apps faster and more responsively
- increase customer satisfaction and engagement
- increase the app usage by actively resolving questions from customers
You can use Google Play Store Reviews in our Cloud Contact Center solution, Conversations.
Some of the key benefits of using Google Play Store Reviews in Conversations:
- ease of usage and replies to user reviews of your Google Play Store app or game
- a single solution for all channels
- conversations history
- increases responsiveness and customer satisfaction
- direct engagement with users to better understand their feedback
Connect your account
To connect your Google Play Reviews account in the Infobip web interface > Channels and Numbers module located at the bottom left, there are a few prerequisites that you need to fulfill before you can proceed.
You need the following:
- Google Play integration installed
- A Google Play Developer account
- An app that you have created and published in the Google Play store
Once you have published your app, you need to:
- Configure the app, as well as your account
- Upload the JSON file you have previously received to your Google Play Store Reviews configuration in the web interface
To configure your Google Play app:
- Log in to your Google Play console
- Continue to Setup > API access
- Click on Create new service account
- You will see a modal informing you that you need to go to the Google Cloud Platform.
- Click on the +CREATE SERVICE ACCOUNT button.
- Fill in the following mandatory attributes (recommended name: Infobip Integration) and click Create.
- Set the role of Owner or Viewer and confirm by clicking Continue.
- Click Done to continue (you don't have to fill in the optional fields).
- Continue by clicking on the project you have named Infobip Integration (or if you have added a different name, look for that one).
- Go to the KEYS tab and click ADD KEY.
- Create a new key using the JSON option. You will need to upload the generated file in the Infobip web interface under the Channels and Numbers module located at the bottom left > Google Play Reviews new configuration that you'll be setting up. Save the generated file on your PC so you can use it.
- Click Done to go back to the Google Play console.
- Now, grant access for the created service account in the Google Play console.
- Check the View app information, Download bulk reports (read-only), and Reply to reviews permissions. Confirm the chosen permissions by clicking the Invite user button.
- Navigate to the Google Play Reviews in Infobip web interface and fill in the following data:
- Application name
- Application ID
- Upload the JSON file you generated in step 11 and saved it on your PC
Messaging
Note that only text and rating (as part of the text message) are the supported message types for Google Play Store Reviews.