Twitter is a platform for businesses to promote their brands, launch new products, learn about the trends in the industry, and resolve customer issues.
Infobip enables you to communicate with your customers through the following Twitter products:
- Direct Messages – Use Direct Messages for one-on-one communication with customers. Integrate Direct Messages with Infobip solutions to support customer queries such as product information, making a purchase, and order-related information.
- Tweets – Use Tweets to view or respond to public comments on your posts on Twitter public pages. You can also use Tweets to resolve customer inquiries.