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How to use WhatsApp Business message templates and interactive buttons
How to use WhatsApp Business message templates with interactive buttons to increase customer engagement.
Co-innovating rich messaging solutions for small businesses
Learn how rich messaging solutions can enable small businesses to deliver conversational experiences that drive growth.
What is data cleaning and why is it important?
Learn about data cleaning, why it matters, how it benefits businesses – and how you can reap the rewards of clean data.
How to check your email sender reputation
Maintaining a good sender reputation is crucial for successful email marketing. Find out how to check your email sender reputation and learn how to improve it.
How to collect WhatsApp Business opt-ins
Let us guide you through the NEW WhatsApp Business opt-in requirements with five easy examples.
Breaking Barriers: How CPaaS enables inclusive business communication
We look at some of the barriers people have to fully access and participate in business communication and how adopting CPaaS can help organizations connect with these customers.
Has your WhatsApp Business account been blocked?
Discover why your WhatsApp Business account gets blocked and learn effective steps to unblock it and learn how your small business can thrive by making the switch to WhatsApp Business Platform.
Time to get pushy: how push notifications can grow your app’s mobile engagement
Discover the push notification use cases to grow your apps mobile engagement through acquisition, activation, retention, referral, and revenue.
Are communication challenges impacting your operational efficiency?
What have military leaders and software developers got in common when it comes to streamlining communication, and what is a secret weapon that can help?
Downloads
Revolutionizing customer experiences through the power of conversational commerce
Download our Infobrief written in collaboration with IDC and explore the transformative potential of conversational commerce platforms and their impact on customer experience.
The WhatsApp Business Platform A-Z guide
Learn everything businesses need to know about making WhatsApp Business Platform a part of their omnichannel strategy.
IDC Infobrief: Securing mobile communications in a digital world
Deep dive into IDC’s report on the role of SMS in an omnichannel communication strategy, and how mobile network operators, businesses, and CPaaS providers can work together to prevent A2P messaging fraud.
Driving financial inclusion: Exploring the BFSI landscape in Africa
Discover how communications technology can help drive financial inclusion in Africa with our comprehensive eBook.
The complete guide to SMS
Deep dive into everything you need to know about business SMS and how to use the channel for a range of engaging use cases.
The future of telco customer value management eBook
Discover the power of customer experience (CX) management with our comprehensive eBook, “The Future of Telco Customer Value Management.”
Messaging trends 2023
Learn the current trends in business communication based on over 448 billion interactions on our platform.
The conversational experience playbook
Download the conversational experience playbook and start building use cases across the customer journey, from engage to transact.
Customer stories
Industry Analyst Insights
Analysis from independent industry experts like IDC, Gartner, 451 Research, Forrester, Omdia and Juniper Research.
Go to Analyst Reports